Privacy policy

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tecafrica.co.za (the “Site”).

Personal information we collect

Device Information

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – Data files placed on your device or computer that often include an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.

  • Log files – Track actions occurring on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels – Electronic files used to record information about how you browse the Site and interact with marketing content.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit/debit card details, electronic funds transfer (EFT) information, or other payment methods supported by our payment processors), email address, and phone number. We refer to this information as “Order Information.”

Other information

We may also collect:

  • Communications you send to us (for example, emails or contact form submissions);

  • Customer support information;

  • Marketing preferences and consent records.

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

How we use your personal information

We use the Order Information to:

  • Fulfil orders placed through the Site (including processing payments, arranging shipping, and providing invoices or order confirmations);

  • Communicate with you regarding your orders, enquiries, or support requests;

  • Screen orders for potential risk or fraud;

  • Provide you with information or marketing communications relating to our products or services, where this is in line with your preferences and applicable law;

  • Maintain internal records for accounting, tax, and compliance purposes.

We use the Device Information to:

  • Screen for potential risk and fraud (in particular, IP address analysis);

  • Improve and optimise the Site (for example, by generating analytics about how customers browse and interact with the Site);

  • Assess the effectiveness of our marketing and advertising campaigns;

  • Support advertising and retargeting efforts, where permitted by law and subject to your consent choices.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

We may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information (such as subpoenas or court orders), or to protect our rights, property, or safety.

Behavioural advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising using the following links:

You can also opt out of some services via the Digital Advertising Alliance’s opt‑out portal at http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

South Africa (POPIA)

If you are a South African resident, you have rights under the Protection of Personal Information Act, 2013 (POPIA), including the right to access your personal information, request correction or deletion, object to processing in certain circumstances, and withdraw consent where applicable.

European Union (GDPR)

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. You also have the right to object to certain processing and to data portability.

If you wish to exercise any of these rights, please contact us using the details below.

Please note that your information may be transferred outside of your country of residence, including to Canada and the United States, for processing and storage.

Data retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you request that it be deleted, subject to legal, accounting, or regulatory retention requirements.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page.

Minors

The Site is not intended for individuals under the age of 18.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

Email: sales@tecafrica.co.za